Whom do I call if I see vandalism or graffiti in progress?
Call the Police Department immediately at (707) 449-5200
How do I request a dismissal of charges?
If you currently have a case against another party and the charges are at the District Attorney’s Office, you can complete the proper form. When you have completed the form, submit it to us along with your picture ID for photocopy and attachment to the form. This information will then be forwarded to the District Attorney’s Office for their review. This is not a guarantee that the charges will be dismissed – it is only a review of such a request.
How do I submit a request for a Restraining Order?
If you are submitting a restraining order to the Police Department, first complete an information form available at the Records Section. You must have birthdates of all involved parties and an expiration date for the restraining order documented on the information form. After ensuring this information is included on the information form, you may submit the completed form to the Records Section. The information will be entered into the computer system and kept on file for our officers to reference when necessary.
I am planning an event, what do I need to do?
Each event is different. It is likely that you will need to contact some, if not all of the departments listed below. Contact them as part of your pre-planning to make sure you comply with the various regulations and laws. The internal review process can take time, depending upon the nature and size of your event, so please do not wait until the last minute. Some events take a month to process. For a variety of reasons, not all requests can be approved, and some requests may have other requirements such as insurance, security or fire protection.
If you will be using or closing a City street you will need to contact our Block Closure Coordinator (707) 449-5432 for block closure information and request; If you will be selling/distributing alcohol you will need to contact Police Field Services at (707) 449-5205 and ABC in Oakland (510) 622-4970; if you will be selling you will need a vendor's license, contact our Record's department (707) 449-5226. Contact the Fire department if you are planning on any open flames or using tents or canopies (707) 449-5452. Contact the Solano County Health Department if food is involved. Contact the Planning department to discuss any specific requirements based upon the location, number of days, and hours of the day (707) 449-5140.
Shouldn't the police to respond to every alarm call?
Your agreement with your alarm company is a private contract. The police are not obligated to respond to alarms, but we do so whenever possible.
Do other cities do this?
Many other cities charge for responding to false alarms. Responding to false alarms is a police service that primarily benefits the alarm company. Alarm Associations nationwide advocate charging for false alarms to encourage false alarm reduction and to recover costs incurred by the police when responding to alarms.
Who can I talk to about my bill?
Call (888) 509-9165. If you get our voicemail system, be sure and mention you have a question about an alarm bill. Provide the date, time, and location of the alarm, as well as a contact number. You may also visit www.famspermit.com/vacaville.
How do I appeal if I think the bill is wrong or unfair?
If you wish to appeal a false alarm fine, please contact the City of Vacaville False Alarm Reduction Program at (888) 509-9165 within 21 days of the invoice date.
What happens if I don’t pay?
Like any unpaid bill from the city, it will go to collection.
How can I prevent false alarms?
Know how your system works and make sure it is working properly. Contact your alarm company for help you if you encounter problems. Make sure that pets, kids, ceiling fans, and other things don’t create a problem for you. Your alarm company wants to help you prevent false alarms; call them.
Why are you billing for false alarms?
Since 1978 we have been billing for false alarms. The current ordinance authorizes us to do so. Responding to false alarms negatively impacts our ability to deal with real crime problems and provide proactive crime prevention. False alarms are preventable. Those who have alarm systems have made a choice to accept the responsibility to prevent false alarms.
My alarm is brand new, is there a grace period?
The current ordinance allows you to have false alarms without being billed for 30 days after the alarm is installed.
What is the definition of a false alarm?
From the Municipal Code: “False alarm means an alarm system that emits a light or sound or transmits a signal or message resulting in a response by public safety officers when the situation does not require a public safety response. False alarms caused as a result of power failures, power surges, or acts of nature not the fault of the alarm user or system subscriber or the alarm business shall not be considered to be a false alarm.”
Where can I read the ordinance?
The Municipal Codes are available online, at the public library, or at City Hall. The Alarm Ordinance is located in chapter 15.28, building security. The new amendments should be available soon. In addition, your alarm company is required to supply you with a copy of the new, revised ordinance.
Do I have to register my alarm, and what does it cost?
Operational alarms must be registered, and the cost is $26 per year. If you never turn your alarm on, you do not need to register. The alarm registration fee supports false alarm prevention activities, and allows us to operate more efficiently when responding to alarms. To register your alarm, please contact our Alarm Coordinator at (888) 509-9165 or register online at www.famspermit.com/vacaville. You may also register in person a the Vacaville Police Department located at 660 Merchant Street.
What happens to unclaimed property/evidence?
Property which remains unclaimed by a legal owner is sent to public auction; the proceeds of which are deposited into the City’s General Fund.
Do I have to turn in “Found Property?”
Section 2080 of the California Civil Code states in part that a person is not required to take charge of found property unless bound to do so by contract or law. But, if s/he does take charge of property valued at $100 or more and the owner is unknown or has not claimed the property, the person saving or finding the property shall, within a reasonable time turn the property over to the police department in the city or sheriff’s department in the county.
The police department or the sheriff's department shall then notify the owner, if his or her identity is reasonably ascertainable, that it possesses the property and where it may be claimed.
If the owner appears within 90 days, after receipt of the property by the police department or sheriff's department, proves his ownership of the property, and pays reasonable charges, the police department or sheriff's department shall restore the property to him.
Except in the case of found firearms and bicycles, if no owner appears and proves his or her ownership of the property within 90 days, the title shall vest in the person who found or saved the property, unless the property was found in the course of employment by an employee of any public agency, in which case the property shall be sold at public auction.
How do I arrange for the release of MY property?
In most cases you will receive notification from the Evidence Office staff of the releasablity of your property. It is important that you keep your address current with DMV as that is the most common means used for contacting you. You may call the Evidence Office at (707) 469-4707 to inquire about the status of your property or notify them of an address change.
What if my bike gets lost or stolen?
Bicycles are probably the most common items submitted as “Found Property.” Unfortunately very few people take the time to write down the serial numbers of their bikes. We would recommend that you make a record of the serial number and physical description of your bike AND license it with the City of Vacaville at the Police Department lobby. If your bike is lost or stolen you should make a report to the Police Department regardless of whether or not you have recorded the serial number. Every effort is made to compare the reports of lost/stolen bikes to the recovered bikes in an effort to identify the owners.
How can I obtain a copy of a traffic collision report?
Either personally request a copy of the report in person by filling out the report request form located at the front counter of the Vacaville Police Department or call our Records Division at (707) 449-5226. Please have your report number and/or the names of the parties involved for easier processing.
How long property is held?
Different types of property are held for different lengths of time. For instance: "Found Property" is held for a period of 90 days unless it is claimed by the owner.
"Safekeeping Property" can be held for 60 days. "Evidence" items are held until such time as they are no longer needed for trial or the statute of limitations expires. Statutes of limitations vary depending on the seriousness of the crime. Additionally, some items can be released pursuant to a court order or authorization from the District Attorney.
There are speeding cars on my street and my kids play in the street. What can I do? Can I place cones in the street or a "Children at Play" sign in the street?
Should you have a speeding problem on your street please call the traffic line at (707) 449-5282 and provide the location, time of day and vehicle description. You will be contacted by a traffic officer. California Vehicle code section 21465 prohibits the placing of any unofficial sign, signal, device, or marking, or any sign, signal device. This section applies to "Children at Play" signs on the public roadway. This is an infraction and subject to a citation. This does not prohibit you from placing the "Children at Play" signs on your property. There is a City Ordinance that prohibits children playing in the street. The street is an extremely dangerous place for children to play. We encourage the use of public parks for the children to play.
What should I do if I have been involved in a traffic collision?
A person should first ensure that no one is injured. If there are no injuries the drivers should pull off into a parking lot or to a place of safety out of the roadway. If no one is injured, all parties should exchange information; driver’s license numbers, vehicle license numbers, names, addresses, phone numbers, and insurance companies. The involved persons should also note if there were any passengers, the location of the collision, and the time of day.
If there are injuries involved or you feel that you need the assistance of the Vacaville Police Department for any reasons, please call 9-1-1 or (707) 449-5200 immediately.
What do I do if I receive a parking ticket?
A parking ticket fine can be paid at the Police Dept lobby, by mailing it to the address listed on the bottom of your citation, or online at www.pticket.com. Payment can be made at the Police Dept. in cash, check or money order. Payment by credit card can be made at City Hall Finance.
When you believe a parking ticket was issued in error you may request a Police Dept “Administrative Review” within 21 days of receiving the citation; or you may mail a letter of explanation to the address listed on the front of this brochure to the attention of “Parking Cite Review.” Please include any documentation, pictures, or paperwork that may support a dismissal. Also, legibly include your name, address, citation number, and phone number. You will be notified of the finding by mail within 15 days after your review request is submitted.
How do I get my vehicle out of impound?
The Records Section handles vehicle releases:
Please be prepared to provide your vehicle’s license plate number, VIN number, or a case number to assist the Records Section in locating the associated paperwork in a timely manner.
Some vehicles may be released immediately and others may be placed on a 30-day hold. When your vehicle has been placed on a 30-day hold and you wish to have it released sooner, the registered owner must complete an “Impound Hearing Form.” The Hearing Officer will contact the registered owner with his or her decision within 48 hours (excluding weekends and holidays) after the form is submitted.
A vehicle can only be released to the registered owner. Transfer of ownership through DMV for a recently purchased vehicle must be completed before its release. When the registered owner is unable to come to the Police Department, a “Request Release Form” can be submitted to Records staff. If the registered owner is incarcerated, the jail can provide a vehicle release form for completion by registered owner. Both forms give another person permission to obtain the release on the registered owner’s behalf.
The vehicle must be currently registered or the registration must be formally in process. When your vehicle is not currently registered, you must go to DMV first to obtain the appropriate registration documents or a one-day moving permit. Bring the paperwork with you to the Police Department for the release process.
The registered owner must have a valid Driver’s License. When the Registered Owner does not have a valid license, they must bring a valid driver with them to the Police Department to obtain the release.
Vehicle release fees are as follows: Vehicles that are impounded or stored due to driver violations including the following CVC section: 14601, 14602, 14607, 22651(h)-driver arrested 22651(p)-driver unlicensed or suspended are $260. Vehicles that are impounded or stored due to vehicle violations including CVC sections: 22651(B)-obstructing traffic, 22651(n) road closure- notice posted, 22651(o)-registration expired over six months, 22651.5-continuous alarm within 500 feet of occupied building, 22669(a)- abandoned vehicles, 22669(d)-hazardous vehicle are $107. Vehicle release fess are payable in cash or money order and do not include the fees accrued at the tow yard. Each tow yard has specific requirements for a vehicle release. Call the tow yard at which your vehicle is stored to avoid any additional vehicle release delays.
GM Tow - (707)437-2989
Northbay Tow - (707)446-3345 / (800)540-5066
Vacaville Tow - (707)448-6340 / (800)400-6340
Jeff Ramirez Tow - (707)447-0974
What do I do if I lost my traffic citation or have a question about my traffic citation?
For any traffic citation questions contact the Solano County Courts, Traffic Division at (707) 421-7460 (Adults) or (707) 421-7631 (Juveniles). When you receive a citation for a traffic violation, the Solano County Courthouse will mail you a bill within 4 weeks. The Vacaville Police Department does not accept payment for traffic violation fines. When you receive a notice to correct a traffic citation (fix-it ticket) and the violation has been corrected, bring your citation and the related vehicle to the Police Department for the ticket to be signed off.
What are some of the laws I need to be aware of around schools?
Our Traffic Unit has prepared a list of frequently asked questions related to school zones.
How Do I Report a Stolen Bicycle?
Come to the Police Lobby and complete the bicycle report form, unless your bicycle was stolen from a locked garage, to the best of your knowledge. If you have a serial number, it can be entered into the computer database. When the form is complete, submit it to the Records Section and a case number will be assigned for the report. If you need assistance completing the form, you may take it to the front counter and request assistance from a staff member.
How Do I Report a Traffic Accident?
If you are involved in, or see, a traffic collision and someone is injured, call 911 to report the emergency. If you are involved in the accident, you will be making a collision report to the officers that respond. Both police officers and community services officers are trained to document traffic collisions.
If no one is injured in the collision, and the vehicles are drivable, move from the roadway to a safe place. You may call our non-emergency number, (707) 449-5200, to report the collision. In some cases exchanging names, driver's license and vehicle license numbers, addresses, insurance carrier information, and accident details is sufficient. If an officer responds, the officer can help make sure that the information is correct, and issue a case number. If no officer responds, you can obtain a "do-it-yourself" traffic collision kit from the police department at 660 Merchant Street during business hours. Help will be available at the department for completion of your report.