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Answewrs to questions about COVID-19 and its impacts on Vacaville


The City of Vacaville is providing this information in an effort to keep our residents as informed and up-to-date as possible regarding the ongoing COVID-19 pandemic.

We will try to update this list as often as possible, but things are changing by the hour, so please check back often.

What’s the latest information on COVID-19 in Vacaville, Solano and California?

On Thursday, March 19 Governor Newsom issued a Stay At Home order for all of California. This came following Wednesday’s Solano County’s Stay At Home order and directive.  Vacaville’s City Manager signed a local emergency proclamation on Wednesday.

Has the City set up a webpage with information on COVID-19?

Yes. Please visit for information and updates. We are also using our social media platforms to send out information. Channel 26 is also operating and providing updates, as is our radio station, 530 AM.

What does a Stay at Home order mean?

Basically, with exceptions, people are being asked to stay at home, limit their outdoors activities, avoid contact with non-family members, and if they do go out, maintain a safe social distance of at least six feet. Only essential businesses are allowed to remain open; gatherings of more than 10 people are prohibited; non-essential travel is prohibited; and more. The Solano County shelter at home order has more specific details, as does the California shelter at home order.

Are Vacaville city facilities open?

Yes and no. Many city facilities (community centers, gymnasiums, libraries, swimming pool, and theater) are closed. City Hall is closed to walk-in business, but appointments can be made for essential services. Public safety departments (police and fire) are operating, but their offices are closed. However, like City Hall, appointments can be made for essential public safety services. A page on the City website lists each department and how to contact them –

How long will City facilities operate this way?

We expect this to continue through April 17, with city facilities reopening on April 20. All city programs (classes, sports, events, etc.) are suspended until April 30, 2020. This could change depending on actions by state and federal government. 

Are the parks in Vacaville closed?

No. Playground equipment at parks with equipment is closed, and the skate park is now closed, but parks remain open. We are encouraging people who visit the parks to remember to follow social distancing guidelines. 

Has City Coach been impacted?

Yes. City Coach has reduced service and suspended some routes. City Coach Route Changes. En espanol. Visit 

How can I pay my water bill? Pick up taxi scrip?

Water bills can be paid online at or over the phone by calling (707) 449-5128 and selecting option 2. If you do not have the ability to pay online, there is a drop box outside City Hall for water bill payments, but that is for checks or money orders only. If you need to pay your water bill with cash, or purchase taxi scrip, contact the Finance Department at (707) 449-5101 or via email at to set up a time to drop off your payment or purchase scrip.  

I’m a senior, and we are not supposed to leave our homes at all. Is the City offering any assistance for us?

Yes. The City has established the Senior Helpline to connect seniors to staff and volunteers. Services being offered include: home check-ups; pick-up and drop-off of essential supplies; transportation for essential services; and daily or weekly phone calls. The phone bank is manned from 8 a.m. - 6 p.m., Monday through Friday and 9am-2pm on Saturdays. To get in touch with someone, call (707) 449-5100 and press “0”or email Voicemail and email are available after hours.

Are schools closed?

Vacaville public schools are closed through April 19 with plans as of now to reopen on April 20. Check with your school district or school facility for more specific information. Travis Unified School District. Solano County Office of Education

Are all Vacaville businesses closed?

Some are, some are not. We are compiling a list of those businesses that are still operating on our website. The list is updated almost daily. Most restaurants are still open for take-out only. If you would like your business included on the list, send an email to with location, contact info. Website, and any other pertinent info.


Background Information

COVID-19 is a new coronavirus that first caused an outbreak of respiratory illness in Wuhan, Hubei Province, China in December 2019. This virus has not been seen in humans before and understanding of it is still evolving. COVID-19 is spreading person-to-person and community spread is being detected in a growing number of places, including California. On March 11, 2020 the World Health Organization (WHO) publicly characterized COVID-19 as a pandemic. More detailed information about the virus can be found on the Centers for Disease Control and Prevention (CDC) Coronavirus website.  

Symptoms and Diagnosis

What are the symptoms of COVID-19? The most common symptoms of COVID-19 are fever, cough, and shortness of breath. Some people with COVID-19 develop viral pneumonia. Diarrhea and vomiting sometimes occur but are less common. The majority of people infected with the virus experience mild to moderate symptoms. Some people become infected with the virus, but do not experience symptoms.

How long does it take to show symptoms?

Public Health Officials believe symptoms appear between 2 days and 14 days after exposure to the virus.

How long do symptoms last?

Early studies in China suggest that mild infections resolve in about two weeks, while more severe infections may take three to six weeks to resolve.

 What do I do if I am sick and believe that I may have been exposed to COVID-19?

Stay at home and separate yourself from other people and animals in your home as much as possible.  Call ahead before visiting your doctor and follow their instructions so that you do not expose others. Stay at home except to get medical care and do not go to work, school, or public areas. Avoid using public transportation, ride-sharing or taxis. More detailed information about preventing the spread of COVID-19 is available on the CDC website.

I have a fever and a cough, but I have not traveled outside the United States or been in contact with someone known to have COVID-19. Should I get tested for COVID-19?

More cases of COVID-19 are likely to be identified in the US in the coming days, including more instances of community spread. If you need medical attention, contact your doctor’s office to let them know your symptoms before going to their office. Medical staff will make decisions on who to test based on symptoms, absence of positive tests for other common causes of respiratory illness, history of close contact with a confirmed case, or travel to highly impacted area. Although more testing kits are available, testing still needs to be prioritized to those at highest risk of infection due to limited supplies.

What groups are at higher risk of severe disease from COVID-19?

People who are the highest risk of severe disease include those who are: over age 60 AND/OR have underlying illnesses (high blood pressure, diabetes, heart disease, lung disease, and cancer) AND/OR have a compromised immune system. People in these groups should consider taking extra steps to protect themselves. The Governor of California, as of March 15, has advised that all those who are over the age of 65 or who have chronic conditions should isolate themselves at home. 


How is the virus spread?

The virus seems to spread mainly from person-to-person through droplets produced by coughs or sneezes, much like the flu. It may be possible to get the virus by touching a surface with the virus on it and then touching your eyes, nose or mouth, but it is not believed to be the main way the virus spreads.

What is the risk of transmitting COVID-19 through wastewater from hospitals treating COVID-19 patients?

There is minimal risk of wastewater contamination from COVID-19. Management of laundry and waste at hospitals is performed in accordance to CDC guidance.


Do I need to wear a mask?

The CDC does not recommended that well people use masks to prevent respiratory illnesses like COVID19.  Frequent handwashing and staying away from people who are sick are the most effective strategies to prevent infection among the public.  Health care providers are trained to use masks properly, and there is evidence that they are effective in clinical settings.  If you are sick or if you are caring for someone who is sick, your doctor may recommend that you use a mask in specific situations. 

What should I do to prepare my family for an outbreak of COVID-19 in our community?

Community transmission of COVID-19 within the United States will become more widespread over time and Solano County Public Health will continue to update public guidance as the situation changes. Right now, we continue to recommend that people take basic steps to get prepared.

  • Step up your hygiene game. Hand washing, covering coughs, and staying home when sick are the most important things you can do to protect yourself and others.
  • Try to keep a 30-day supply of essential medicines.
  • Get a flu shot if you haven’t already. The flu is circulating and the symptoms are similar to COVID-19.
  • If possible, have extra essential household items (e.g., diapers for small children, laundry detergent) and food staples on hand.
  • Have a support system in place for elderly family members.

I have an elective procedure scheduled in my local hospital. Should I postpone?

Please stay in touch with your doctor about the need to postpone elective procedures. As hospitals see more cases of COVID-19, it may become necessary to postpone non-essential procedures.


Are there any special recommendations for cleaning?

Clean frequently touched surfaces and objects on a regular basis. Common household cleaners – such as bleach wipes or alcohol – are effective against other coronaviruses and will likely also be effective against COVID-19. In the absence of these products, wiping down surfaces with soap and water also likely will eliminate the virus. Healthcare facilities should refer to guidance from the CDC Infection Control Recommendations.