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Answers to questions about COVID-19 and its impacts on Vacaville

Answers To Questions About COVID-19 And Its Impacts On Vacaville

The City of Vacaville is providing this information in an effort to keep our residents as informed and up-to-date as possible regarding the ongoing COVID-19 pandemic.

We will try to update this list as often as possible, but things are changing by the hour, so please check back often.

What’s the latest information on COVID-19 in Vacaville, Solano and California?

Please visit for the latest information and updates on COVID-19 in Solano County.

Has the City set up a webpage with information on COVID-19?

Yes. Please visit for information and updates. We are also using our social media platforms to send out information. Channel 26 is also operating and providing updates, as is our radio station, 530 AM.

Are Vacaville city facilities open?

A few city facilities (community centers, gymnasiums, and theater) are closed. As of 6/25/20, City Hall has closed the public counters to walk-in traffic until further notice. A page on the City website lists each department and how to contact them –

Are the parks in Vacaville closed?

No. Playground equipment at parks with equipment is closed, and the skate park and parks are open. We are encouraging people who visit the parks to remember to follow social distancing guidelines. 

Has City Coach been impacted?

Yes. City Coach has reduced service and suspended some routes. City Coach Route Changes. En espanol. Visit 

How can I pay my water bill? Pick up taxi scrip?

Water bills can be paid online at or over the phone by calling (707) 449-5128 and selecting option 2. If you do not have the ability to pay online, there is a drop box outside City Hall for water bill payments, but that is for checks or money orders only. If you need to pay your water bill with cash, or purchase taxi scrip, contact the Finance Department at (707) 449-5101 or via email at to set up a time to drop off your payment or purchase scrip.  

I’m a senior living in Vacaville. Is the City offering any assistance for us?

Yes. The City has established the Senior Helpline to connect seniors to staff and volunteers. Services being offered include: home check-ups; pick-up and drop-off of essential supplies; transportation for essential services; and daily or weekly phone calls. The phone bank is manned from 8 a.m. - 6 p.m., Monday through Friday and 9am-2pm on Saturdays. To get in touch with someone, call (707) 449-5100 and press “0”or email Voicemail and email are available after hours.

Are all Vacaville businesses closed?

For information on which industries have reopened please visit


Background Information

COVID-19 is a new coronavirus that first caused an outbreak of respiratory illness in Wuhan, Hubei Province, China in December 2019. This virus has not been seen in humans before and understanding of it is still evolving. COVID-19 is spreading person-to-person and community spread is being detected in a growing number of places, including California. On March 11, 2020 the World Health Organization (WHO) publicly characterized COVID-19 as a pandemic. More detailed information about the virus can be found on the Centers for Disease Control and Prevention (CDC) Coronavirus website.  

Symptoms and Diagnosis

What are the symptoms of COVID-19? The most common symptoms of COVID-19 are fever, cough, and shortness of breath. Some people with COVID-19 develop viral pneumonia. Diarrhea and vomiting sometimes occur but are less common. The majority of people infected with the virus experience mild to moderate symptoms. Some people become infected with the virus, but do not experience symptoms.

How long does it take to show symptoms?

Public Health Officials believe symptoms appear between 2 days and 14 days after exposure to the virus.

How long do symptoms last?

Early studies in China suggest that mild infections resolve in about two weeks, while more severe infections may take three to six weeks to resolve.

 What do I do if I am sick and believe that I may have been exposed to COVID-19?

Stay at home and separate yourself from other people and animals in your home as much as possible.  Call ahead before visiting your doctor and follow their instructions so that you do not expose others. Stay at home except to get medical care and do not go to work, school, or public areas. Avoid using public transportation, ride-sharing or taxis. More detailed information about preventing the spread of COVID-19 is available on the CDC website.

How do I get tested for COVID-19?

Starting May 4, 2020, two state-operating community testing sites are now available for COVID-19 testing in Vacaville and Vallejo.

What groups are at higher risk of severe disease from COVID-19?

People who are the highest risk of severe disease include those who are: over age 60 AND/OR have underlying illnesses (high blood pressure, diabetes, heart disease, lung disease, and cancer) AND/OR have a compromised immune system. People in these groups should consider taking extra steps to protect themselves. The Governor of California, as of March 15, has advised that all those who are over the age of 65 or who have chronic conditions should isolate themselves at home. 


How is the virus spread?

The virus seems to spread mainly from person-to-person through droplets produced by coughs or sneezes, much like the flu. It may be possible to get the virus by touching a surface with the virus on it and then touching your eyes, nose or mouth, but it is not believed to be the main way the virus spreads.

What is the risk of transmitting COVID-19 through wastewater from hospitals treating COVID-19 patients?

There is minimal risk of wastewater contamination from COVID-19. Management of laundry and waste at hospitals is performed in accordance to CDC guidance.


Do I need to wear a mask?

Californians must wear masks in all indoor public spaces under a mandate announced Thursday by Gov. Gavin Newsom designed to slow the spread of COVID-19.The new rules require face coverings when people are riding in taxis and rideshare cars, taking public transit, standing in line to enter a building or walking through common areas like hallways, stairways, elevators and parking garages. It also requires masks for people working in a building visited by the public even if no other people are present and at all locations where food is prepared or packaged for sale or distribution.

What should I do to prepare my family for an outbreak of COVID-19 in our community?

Community transmission of COVID-19 within the United States will become more widespread over time and Solano County Public Health will continue to update public guidance as the situation changes. Right now, we continue to recommend that people take basic steps to get prepared.

  • Step up your hygiene game. Hand washing, covering coughs, and staying home when sick are the most important things you can do to protect yourself and others.
  • Try to keep a 30-day supply of essential medicines.
  • Get a flu shot if you haven’t already. The flu is circulating and the symptoms are similar to COVID-19.
  • If possible, have extra essential household items (e.g., diapers for small children, laundry detergent) and food staples on hand.
  • Have a support system in place for elderly family members.

I have an elective procedure scheduled in my local hospital. Should I postpone?

Please stay in touch with your doctor about the need to postpone elective procedures. As hospitals see more cases of COVID-19, it may become necessary to postpone non-essential procedures.


Are there any special recommendations for cleaning?

Clean frequently touched surfaces and objects on a regular basis. Common household cleaners – such as bleach wipes or alcohol – are effective against other coronaviruses and will likely also be effective against COVID-19. In the absence of these products, wiping down surfaces with soap and water also likely will eliminate the virus. Healthcare facilities should refer to guidance from the CDC Infection Control Recommendations.