As a reminder: All City facilities are closed to walk-in business. If you can get your need met online please make an appointment with the appropriate department. 

9-1-1 Public Safety Education Month

Press Enter to show all options, press Tab go to next option
9-1-1 logo - Voices in the Dark

April of each year is 9-1-1 Public Safety Education Month. This year, the Vacaville Police Department would like to introduce your Vacaville Public Safety Communications Center and provide some helpful instructions for reporting an emergency.

Last year in 2017, the Vacaville Communications Center received and dispatched:
  • 113,258 non-Emergency phone calls 
  • 24,321 911 phone calls
  • 1,627 abandoned 911 calls 
  • 32,116 outbound calls 
  • 64,449 total police calls for service & officer initiated contacts
  • 10,646 fire & medical calls for service

Whether you call 9-1-1 or our non-emergency line at 449-5200, you will not be faced with a phone tree. Every single phone call is answered by a live operator. During peak call times and in midst of emergencies we are trained to quickly triage and extract information so that we can get to all of the incoming phone lines. Time is of the essence and seconds truly make a difference. 


Printable version of the 9-1-1 notepad

How to describe a suspect to a 9-1-1 dispatcher

How to describe a vehicle to a 9-1-1 dispatcher