Vision, Mission Values

Press Enter to show all options, press Tab go to next option

The Information Technology (IT) Division established and approved its IT mission, vision, and values that guide the initiatives, the City is well positioned to successfully achieve its goals that provide benefits to the City and its Departments.

The ITD vision and mission statements support the City’s Mission and Values.


 Excellent Customer Service through Business
Partnerships and Innovative Technology Solutions

The mission of the Information Technology Division (ITD) – a division within the Finance and Information Technology Department – is to be an effective business partner with the City of Vacaville (CITY) workforce to achieve efficient business practices via technological excellence.

The primary goal is to collaborate with other City Departments; achieve practical and reliable solutions to City Problems and optimize opportunities through information technology leadership and professional service. The ITD mission is accomplished by providing professional and technical services in:

  • Business analysis and project management
  • System hardware installation and support
  • Application software deployment, training and support
  • Network and telecommunication infrastructure

ITD’s Vision Statements are as follows:

  1. We are a customer-centric, performance driven, results oriented, organization focused on providing efficient, robust, secure, up-to-date, well maintained and reliable technology services
  2. We welcome the challenge of change and are committed to continually enhance the value and quality of the City’s technology systems
  3. We are dedicated to enlighten customers and staff to information technology and business needs via communication
  4. We are proactive by planning, learning, and training for the future by fostering an atmosphere of collaboration, innovation and creativity
  5. We conduct our work in a professional atmosphere of trust, respect, courtesy and reliability


We are responsible and accountable for our actions. We follow-up and follow-through

We do the right things for the right reasons. We are consistent, empathetic, and fair 

We maintain open minds to foster creativity and better ways of accomplishing objectives.

We promote trust and honesty in our relationships. We are true to our word.

We listen to understand our customers and respond in a timely manner. We’re flexible to address the ever-changing priorities of our organization.

We work together as a team to maximize our strengths and acknowledge our opportunities for growth.

 Effectiveness and Efficiency:
We strive to meet and / or exceed customer expectations; we make every effort to complete assignments on-time and within budget.