|FINANCE DEPARTMENT, CUSTOMER SERVICE|
|650 Merchant Street|
|Vacaville, CA 95688|
|Phone Hours: 8:00 a.m. - 5:00 p.m.|
Counter Hours: 8:00 a.m. to 5:30 p.m.
Closed every other Friday
Pay your bill online (you will be redirected to our bill payment service).
To pay your bill via telephone, please call (707) 449-5128. Customers may pay using Mastercard, Visa, or Discover.
Drop off Locations
For customers’ convenience, water payments are accepted at City Hall at the customer service counter in our main lobby during normal working hours at 650 Merchant Street.
After hours, payments can be placed in one of two 24-hour drop boxes:
- In the City Hall rear parking lot north entrance off of Walnut Street, and
- Left of the double-door entrance to City Hall from the rear parking lot.
All payments made at the drop boxes prior to 1 p.m. will be posted that same business day. Please do not make cash payments using the drop box.
If you are mailing your payment, please send it in the envelope provided or mail it to:
City of Vacaville Utility Billing
PO Box 6180
Vacaville CA 95696-6180
Your utility bill is due upon receipt and will become past due if not paid by the date on the bill. A late fee of 10% or $10, whichever is greater, will be added to your account if it becomes late. If your bill remains unpaid, a processing fee will be charged and a service interruption notice will be mailed indicating a service discontinuation date. If unpaid, your service will be interrupted and an additional processing fee will be added for non-payment.
What do I do if my water is disconnected due to nonpayment?
In order to resume or continue service that has been interrupted for non‐payment, the customer must pay all delinquent charges and fees owed. To have same day restoral without paying an after-hours restoral fee, the payment must be received by 4:00 pm. Water service that is turned on by any person other than City personnel may be subject to fines or additional charges. Any damages that occur as a result of unauthorized restoration of service are the responsibility of the customer.
In the event the City receives notification of a returned payment, the customer’s account will be considered unpaid. The City will assess a returned payment fee as set forth in the Service and Facility Rental Fees schedule. The customer of record will be sent a notification of the returned payment. If at the time of the returned payment the account is less than 60 days delinquent, the notice will state the date the returned payment and fee must be paid to avoid additional notifications and fees. If at the time of the returned payment, the customer’s account is more than 60 days delinquent, a 7 business day notice of service interruption will be mailed to the customer of record.
In the event a customer makes payment to restore water service previously interrupted for non‐payment and the City receives notification that said payment was returned, the City may promptly issue a 48‐hour notice of service interruption.