For your convenience, requests for disconnecting service will be accepted online. You may also come in person to the Finance counter, City Hall, 650 Merchant Street to submit a request. The City of Vacaville requires two business days’ notice to disconnect service. In order to disconnect service in two business days, applications must be received by 12:00 pm Pacific time. When you request to have your service disconnected, you will be issued a confirmation number. This number serves as proof that you have requested to have your service disconnected. Please be advised that it is your responsibility to retain this number for your records in the event that a dispute arises with the closing date of your account.
Are “flushable wipes” flushable and what can and cannot go down the toilet?
Wipes made of anything other than toilet paper are not flushable. No matter what the box says. Just because something can be flushed down the toilet does not mean that it should be flushed. Flushing anything other than human waste and toilet paper down the toilet can cause problems in the sanitary sewer line by causing a back up. Wipes that say they are flushable are not really flushable and are commonly referred to by the Public Works Department as “Rag Balls.” The name comes from the fact that they do not break apart easily and will combine with oil, grease, and food waste and then get caught and snag on almost anything and everything in the sanitary sewer. These wipes can potentially clog sewer lines causing an over flow in your neighborhood, and they inhibit the cleaning of the lines by clogging the water jet used to break up any debris found in the line.
What if I need to do a repair on my water line?
If the section of line that you need to repair is located between your house and the water meter, contact the Finance Customer Service Division at (707) 449-5128 to have your water turned off and on at the meter. If the leak is beyond the shut-off valve, located at the foundation along the front of your house, you can turn that valve off to make your repairs.
If I am experiencing water pressure that is too low or too high, who should I call?
The Finance Customer Service division at (707) 449-5128 will check your water pressure.
Who should I call if I have a question about my water bill?
The Finance Customer Service division at (707) 449-5128.
What if I have a plugged sewer?
The Maintenance Division at 469-6500 will clear your sewer lateral from the cleanout located behind the sidewalk to the main. The homeowner is responsible for the lateral from that clean-out back to the house.
What should I do if the storm drain is plugged?
The Maintenance Division at (707) 469-6500 will respond to and check storm drains for debris, including its removal. To prevent plugged storm drains, it is very helpful if residents collect the leaves in their yards and gutters for placement in their green yard waste toters. Not only is this material then kept out of the landfill, but the leaves are also kept out of the storm drains. This reduces the potential for localized flooding. In addition, as a side benefit, the leaves can be used to produce compost which residents can use to assist in the gardening efforts.
If I notice a maintenance problem after normal business hours, what should I do?
You can call the Maintenance Division at (707) 469-6500 to leave a message for non-emergency items that will be answered the next business day, or call Police Dispatch at 449-5200 in order to contact our standby staff for items requiring immediate attention.
What is the Sewer Treatment Variable charge on my Utility bill?
The sewer treatment variable charge reflects your household’s actual sewer use. Your average “base period” is established for your residence by using your winter water consumption figures. The current variable rate is $0.84 per unit. Your established sewer rate, a combination of fixed and variable charges, remains in effect for one year. Each July, base periods are recalculated.
What is the Sewer Treatment Fixed charge on my utility bill?
Your bill for sewer service is made up of two components: a fixed and a variable charge. The fixed charge helps to cover ongoing costs for sewer collection, treatment, and discharge. The City of Vacaville’s current residential fixed rate is $113.22 for a single-family household and $90.58 for multi-family households, bi-monthly.
What is the Basic Service Charge for water on my Utility bill?
Some costs are ongoing regardless of the amount of water consumed. These are “fixed costs”. The basic service charge is to help cover the fixed costs of our water system which include customer service, facilities maintenance, system readiness, distribution system upkeep and water quality. Your basic service charge is determined by the size of your water connection (meter).
Where can I pay my utility bill and what sources of payment do you accept?
You can pay your water and sewer bill at City Hall (Finance Division) located at 650 Merchant Street, Vacaville. You can also pay over the phone with MasterCard, Visa or Discover by calling 449-5128. The easiest way to have your bill paid on time is to sign up for E-Billing through the City's website or by clicking here:
How do I get water and sewer service put in my name?
For your convenience, requests for connecting service will be accepted online. You may also come in person to the Finance counter, City Hall, 650 Merchant Street to submit a request. The City of Vacaville requires one business day notice to connect service. In order to connect service the next business day, applications must be received by 12:00 pm Pacific time. Please be advised that basic service fees for water and sewer will apply effective the day your service begins. You are responsible for service until you request to have service stopped.
Your utility bill is due upon receipt and will become past due if not paid by the delinquent date on the bill. A delinquent fee of 10% or $10, whichever is greater, will be added to your account if it becomes past due.