FAQs

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Expand/Contract Questions and Answers

  • How do I stop water and sewer service in my name?

  • Are “flushable wipes” flushable and what can and cannot go down the toilet?

  • What if I need to do a repair on my water line?

  • If I am experiencing water pressure that is too low or too high, who should I call?

  • Who should I call if I have a question about my water bill?

  • What if I have a plugged sewer?

  • What should I do if the storm drain is plugged?

  • If I notice a maintenance problem after normal business hours, what should I do?

  • What is the Sewer Treatment Variable charge on my Utility bill?

  • What is the Sewer Treatment Fixed charge on my utility bill?

  • What is the Basic Service Charge for water on my Utility bill?

  • Where can I pay my utility bill and what sources of payment do you accept?

  • How do I get water and sewer service put in my name?

  • When am I billed and when is my bill due?