Connect/Disconnect service

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           FORMS FOR CONNECTING OR DISCONNECTING TO UTILITY SERVICES

 Residential Service - Connect  Residential Service - Disconnect
 Image of a model home in Vacaville  Shot of exterior of Jannsen Pharmaceuticals building


      Business Service - Connect     Business Service - Disconnect 
 Image of the Janssen building in Vacaville  Image of a commercial building

 

 Property Manager/Landlord -
Connect

Property Manager/Landlord - 
Disconnect

 prop_home_connect

disconnect_landlord


What agency provides water and sewer service in Vacaville? 

The City of Vacaville owns and operates the water and sewer utilities which provide services to City residents. Residents in the English Hills and Steiger Hills areas north of Vacaville may receive water service from the Rural North Vacaville Water District. City of Vacaville customers receive one utility bill for both services, bimonthly.

How do I connect water and sewer service in my name? 

For your convenience, requests for connecting service will be accepted online. You may also come in person to the Finance counter, City Hall, 650 Merchant Street to submit a request. The City of Vacaville requires one business day's notice to connect service. In order to connect service the next business day, applications must be received by 12:00 pm Pacific time. Please be advised that basic service fees for water and sewer will apply effective the day your service begins. You are responsible for service until you request to have service stopped.

How do I disconnect service? 
For your convenience, requests for disconnecting service will be accepted online. You may also come in person to the Finance counter, City Hall, 650 Merchant Street to submit a request. The City of Vacaville requires two business days' notice to disconnect service. In order to disconnect service in two business days, applications must be received by 12:00 pm Pacific time. When you request to have your service disconnected, you will be issued a confirmation number. This number serves as proof that you have requested to have your service disconnected. Please be advised that it is your responsibility to retain this number for your records in the event that a dispute arises with the closing date of your account.